Most of the time, issues with discount codes mean the customer is trying to use your discount code on a subscription order. Make sure the customer is making a “one time purchase” versus a “subscribe and save” order. Subscription orders include a 15% discount, and Brand Partner discount codes can’t be combined with other discounts. 

Custom codes to participate in Hello Skincare sales are a perk reserved for our Premier Partners. Once your code has 20 redemptions, you are eligible to participate in our sales. And that’s not all! Premier Partners actually get exclusive access to share our sales before we announce those sales to the general public. 

When you reach Premier Partner status, it is guaranteed for the rest of that calendar year, as well as the next calendar year. In order to maintain your Premier Partner status, you do need to acquire 20 coupon code redemptions each subsequent year. For example, if you made Premier Partner in 2023, you have it for the rest of 2023 and 2024…but you need to acquire 20 code redemptions in 2024 in order to maintain your status for 2025. This helps to ensure that the Premier Partner status remains exclusive. 

Nope! All your code redemptions stay on your profile. If you are a New Brand Partner and have not yet been upgraded to our Influencer Tier, please contact us ASAP and we will get you enrolled so you can start earning commission for your code redemptions. The New Brand Partner tier will be deleted on December 31, 2024. 

We partner with some influencers to receive complimentary product, on a case by case basis. We are looking for partners excited about earning commission through our affiliate program and are not currently in need of additional UGC.