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FAQ

  • How long will it take before I notice results?

    Lash Therapy starts working form the very first application, typically you can see the effects after 3-4 weeks with full results around 90 days.
  • How does Lash Therapy work?

    Lash Therapy’s proprietary formula is specifically developed to provide your lashes with maximum nourishment and moisture. It also delivers all the necessary vitamins, peptides, and amino acids to your growing lashes so they can be the longest, fullest, most resilient version of themselves.
  • Is Hello cruelty free?

    Absolutely, Hello never tests on animals and we meticulously source our ingredients from premium suppliers that uphold the same standard.
  • Do you offer a money back guarantee?

    Of course, Hello offers a 60-day money back guarantee on all new product purchases. If for any reason you’re not satisfied with your purchase, send us back the unused portion and we will refund your total purchase price minus initial shipping and handling charges.
  • Is Lash Therapy vegan friendly?

    It sure is.
  • Is shipping included?

    Definitely. Free domestic standard shipping is always included. We don’t like to pay extra for shipping and we don’t think you should have to either.
  • Is Lash Therapy paraben free?

    It sure is.
  • When will my order ship?

    Orders are shipped within 1-2 business days. After your order has been processed you will receive an email confirmation with tracking details.
  • What happens if I stop using Lash Therapy?

    Lash Therapy is a beauty treatment and discontinuing use will return your lashes to their original appearance.
  • Will Lash Therapy irritate my eyes?

    Lash Therapy is formulated with the highest quality ingredients by industry leading experts to create perfect balance while achieving maximum efficacy. When used correctly, Lash Therapy shouldn’t cause any irritation. Some users with sensitive skin may experience slight irritation if they apply too much product, do not follow directions, or use product too frequently. If irritation occurs discontinue use.
  • How long will a tube of Lash Therapy Last?

    Lash Therapy is available in two sizes and when used correctly (one application daily): 2ml = 3 Month Supply 4ml = 6 Month Supply